Cancellation Agreement

1. Request account deletion

In the app: open Glint, go to Settings → Delete Account, read the notice, and complete the confirmation steps. The app may require a short confirmation countdown and acknowledgment of the cancellation terms.

Without the app: email service@njdingzhichen.top with the subject “Glint account deletion request.” Include your Glint user ID or sign-in email and a clear request to delete your account and associated personal data.

Do not send your password, full card details, or authentication codes. If you no longer control your sign-in email, explain that in your request so that we can discuss an appropriate verification method. We will handle verified requests within the period required by applicable law and explain any lawful retention or refusal.

2. Cancel a subscription

For an automatically renewing subscription, cancel through the platform or provider shown on your purchase receipt. The product and store may describe different renewal or cancellation timing, so follow the terms shown for your purchase.

Google Play purchases

Open Google Play, tap your profile icon, then Payments & subscriptions → Subscriptions. Select the Glint subscription and follow the cancellation steps. You can also use Google Play subscription management. See Google’s cancellation instructions.

Apple purchases, where offered

Open your device’s Settings, tap your name, then Subscriptions. Select the Glint subscription and follow Apple’s cancellation steps. See Apple’s cancellation instructions.

Store-billed access normally continues until the end of the period already paid for, subject to that store’s terms. Uninstalling Glint, logging out, or deleting your account does not itself stop store billing. Account deletion is not conditional on keeping a paid subscription; contact us if you need help identifying the billing provider.

3. Refunds and one-time purchases

A refund is a separate request from cancellation or account deletion. Eligibility depends on the product, purchase timing, payment provider’s rules, and mandatory consumer rights.

• Google Play: follow Google Play’s refund guidance. If the store directs you to the developer, contact us with the order ID and relevant details.
• Apple: request an eligible refund at reportaproblem.apple.com. See Apple’s refund guidance.
• Other billing providers: use the provider identified on the receipt and contact us if assistance is needed.

One-time virtual item or credit purchases do not automatically renew. Deleting your account may make unused features or items inaccessible; it does not automatically refund them. Refunds, chargebacks, or reversals may remove the associated entitlement. Applicable statutory refund rights are not waived by this Agreement.

4. What happens to your data

When a verified account deletion request is processed, the account and associated profile, matching, and communication data are deleted or anonymized as appropriate, subject to the exceptions described in our Privacy Policy.

• Limited records may be retained where needed for lawful security, fraud prevention, disputes, or required recordkeeping.
• Backup copies may remain for a limited backup lifecycle and are not used to reactivate your profile.
• Records held independently by Apple, Google, or another provider are governed by that provider’s obligations and privacy notice.
• Messages or content that other people lawfully copied outside the Service may remain beyond our control.

Ask for access to or a copy of your information before deletion if you want to retain it. We will consider that request under applicable law. A deleted account cannot be restored once the deletion process is complete.

5. Questions, disputes, and contact

If you believe a deletion, cancellation, or refund request has not been handled correctly, email service@njdingzhichen.top. Include enough information for us to identify the account or order, without sending sensitive payment credentials.

The governing-law and dispute provisions in our Terms of Service apply, subject to mandatory protections in your jurisdiction. We may update this Agreement and will provide any notice required by applicable law.